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FAQ

FREQUENTLY ASKED QUESTIONS ABOUT ELECTRONIC PAYMENTS

In this document, you will find a question and answer section that will help your users to clarify their doubts about electronic payments processed through Placetopay. Remember to include them on your website.

1. What is Placetopay?
Placetopay is the electronic payment platform used by FANTASY ISLAND RESORT to process online the transactions generated in the virtual store with the payment methods enabled for this purpose.

2. How can I pay?
In the virtual store of FANTASY ISLAND RESORT you can make your payment with the means enabled for this purpose. You, according to the payment options chosen by the merchant, may pay through Visa, and MasterCard credit cards.

3. Is it safe to enter my bank details on this website?
To protect your data, FANTASY ISLAND RESORT delegates the capture of sensitive information to Placetopay. Our payment platform meets the highest standards required by the PCI DSS international security standard for credit card transactions. It also has an SSL security certificate issued by GeoTrust, a Verisign company, which guarantees secure communications by encrypting all data to and from the site; this way you can feel safe when entering your card information.

During the payment process, the name of the authenticated organization, the certifying authority, and the address bar turn green in the browser. These characteristics are immediately visible and give guarantee and confidence to complete the transaction in Placetopay.

Placetopay also has the constant monitoring of McAfee Secure and the signature of electronic messages with Certicamara.

4. Can I make the payment any day and at any time?
Yes, at FANTASY ISLAND RESORT you can make your purchases online 7 days a week, 24 hours a day, just a click away.

5. Can I change the payment method?
If you have not yet completed your payment, you can return to the initial step and choose the payment method you prefer. Once the purchase is complete, it is not possible to change the payment method.

6. Does paying electronically have any value for me as a buyer?
No, electronic payments made through Placetopay do not generate additional costs for the buyer.

7. What should I do if my transaction did not conclude?
In the first instance, check if a transaction confirmation email arrived at the registered email account at the time of making the payment, if you have not received it, you must contact comercial@roatanfantasy.com to confirm the transaction status.

8. What should I do if I did not receive the proof of payment?
For each transaction approved through Placetopay, you will receive a proof of payment with the purchase reference in the email address that you indicated at the time of payment.

If you do not receive it, you can contact the Hotel administration or the line +504 3198-2973 or the email comercial@roatanfantasy.com to request the re-sending of the voucher to the same email address registered at the time of payment.